Overview of the Expertise Listing or Job Posting
Customer Experience Dynamo & Operational Overhaul Expert
Expertise Category: Optimization & Productivity
Focus Areas: Customer Experience Transformation, Operational Excellence, Team Empowerment, Digital Process Innovation
Ignite your business's potential with Graham Kingma, a trailblazing senior leader with over 20 years of shattering barriers in customer-centric revolutions and high-stakes operations. As a high-EQ strategist and coach, Graham doesn't just fix problems—he unleashes explosive growth, slashing inefficiencies and skyrocketing client loyalty. Picture this: turning a 23% inventory shrinkage into a mere 6% nationwide, catapulting contact center efficiency by 35%, or propelling a Fortune 200 client's retained value by a jaw-dropping $19M annually through razor-sharp churn reduction and upsell mastery.Graham's superpowers include:
• Customer Journey Mastery: Crafting real-time interventions that rescue at-risk clients, boost NPS scores, and transform pain points into profit engines—proven with TD Bank's JD Power Award win and Verde Group's 170% portfolio expansion.
• Operational Firepower: Designing cutting-edge systems like inventory trackers, KPI dashboards, and automation workflows that slash hiring times by 10 days, save $600 per new hire, and deliver $1M revenue in under 30 months as a franchise owner.
• Leadership Alchemy: Building unified teams through respect, integrity, and data-driven coaching, aligning people, processes, and tech for sustainable excellence in dynamic environments.
Ready to supercharge your operations, delight customers, and drive revenue like never before? Graham thrives on B2B/B2C challenges in telecom, retail, finance, and beyond. Let's collaborate—reach out for fractional consulting, project firepower, or interim leadership that delivers results fast.
Contact: graham.kingma@protonmail.com | LinkedIn: linkedin.com/in/grahamkingma | Phone: 416.918.4446
Location: Stoney Creek, ON, Canada (Available nationwide)
Availability: Flexible for short consults, projects, or longer engagements—let's ignite your success today!
(a) How many years of business or and/or other organizations experience do you have? and (b) What seniority level(s) do you have significant experience at?
- 20+ years of experience
What functional areas do you have experience in?
- General Management
- Operations
- IT
- HR
- Project / Program Management
- Technology / Technical
- QA / Product Safety
- Other
What sectors / industries do you have significant experience in?
- Foodservice
- Retail
- Healthcare
- Finance and Insurance
- Human Resource Management
- Business Services (i.e. consulting, advertising, IT services)
- Consumer Packaged Goods
- Information Technology and Electronics
- Waste Management
- Other
What types of products and/or services do you have significant experience with?
- Consumer products - technology, electronics
- Consumer products - other
- Consumer services - non-digital
- Consumer services - digital / internet / communications
- Business-to-Business Services
- Other
Graham
Agile and resilient, rapidly adapts to dynamic environments, remains calm and collected, serves with authority and commitment with multiple stakeholders to uncover and resolve complex customer and operational issues. Collaborative, high-EQ leader and coac Strategy incl GTM
- Canada
- CA$150.00 / hour