Paul

Key Career Highlights - Actions, Results

Entrepreneurial Foundation
Co-Founder & CEO, Business Link Technologies (1996-2001): Built and scaled IT services company from startup to $4M ARR serving SMB clients across Greater Toronto and Hamilton Area, specializing in real estate sector through strategic Yardi Systems partnership.

Co-Founder & CTO, Third Planet Energy Solutions (2010-2014): Secured Canadian distribution rights for UK energy metering technology, established partnership with Yardi Systems for sub-meter installations, and grew dual-stream business to $2M revenue in 3 years while achieving Measurement Canada certification compliance.
Enterprise Leadership & P&L Ownership

VP, Contact Center & Digital Solutions, Bell Canada (2016-2020): Owned full P&L responsibility for business unit, scaling revenue from $80M to $170M through AI and cloud integration while improving operational margins by 68% and achieving 25% customer satisfaction improvement.

VP, Cloud & Digital Solutions, Bell Canada (2019-2022): Led P&L for national cloud services portfolio, transforming legacy data center business into market-leading MSP through $500M strategic plan, securing partnerships with AWS, Microsoft, and Google Cloud, and developing talent pipeline yielding 180+ cloud certifications in 12 months.

Major Transformation & Turnaround Achievements
Canada's Largest Banking Network Transformation (IBM/TD Bank): Directed $60M ARR program managing MPLS network transformation for 1,200+ branches across Canada with zero service disruption, enabling digital banking initiatives nationwide.
Enterprise Relationship Turnaround (IBM/TD Bank): Led restoration of critical business units within TD's $120M ARR outsourcing agreement, transforming failing operations into strategic reference account within 6 months through process optimization and stakeholder management.

Government Platform Stabilization (Bell/Shared Services Canada): Designed and built customized secure private cloud email platform serving 100,000+ federal users, meeting Protected B security classifications and WCAG 2 AA accessibility standards, delivering 36 consecutive months of green SLAs after years of red status.

Large-Scale Program Management
Global Outsourcing Leadership (IBM/Sun Life Financial): Managed $550M outsourcing agreement across 5 countries, overseeing IT delivery operations via 200+ professionals while ensuring governance and operational excellence in regulated financial environment.

Telecommunications Service Recovery (IBM): Led comprehensive turnaround for major Canadian telecom provider, stabilizing $800M managed services agreement through governance frameworks and process automation.

Innovation & Digital Transformation
AI Solutions Development (Next Ambitions Services): Currently developing private AI prototype solutions including HR talent matching systems, "AI Intelligence Layer" for SMB enterprise data analytics, and logistics optimization platforms for social impact initiatives.

Rapid Platform Development: Delivered complete platform and operational framework designs in 30 days for US insurance market entry, including claims operations, compliance processes, and go-to-market structure.

Sustainable Technology Leadership: Led platform development and operational readiness for Sustainable CRE Alliance ESG compliance solutions, and provided cybersecurity strategy for Manulife Financial.

Operational Excellence & Team Leadership
Process Optimization Expertise: Applied LEAN methodologies across enterprise delivery operations, achieving 35% efficiency improvements while reducing operational costs by 25% and improving service quality.

High-Performance Culture Development: Consistently achieved top-quartile employee engagement and retention metrics across teams of 700+ FTEs through people-first leadership approach focused on trust, clarity, and continuous improvement.

Cross-Functional Collaboration: Built Centers of Excellence across customer experience, software development, and digital delivery, establishing best practices for regulated environment operations.

Recognition & Results
Revenue Growth: Delivered $90M revenue increase at Bell Canada while improving margins 68%
Cost Optimization: Achieved $7M annual savings through global managed services optimization
Operational Reliability: Maintained 99.9%+ uptime for mission-critical systems supporting millions of daily transactions
Speed to Market: Consistently delivered projects ahead of schedule including 30-day platform designs and 6-month turnarounds
Industry Recognition: Achieved IBM One Hundred Percent Club status (2004, 2006) for performance excellence