Gary

Key Career Highlights - Actions, Results

A field-tested interim Chief Operating Officer - eradicates internal, external or growth constraints. Resolves mission critical performance gaps. Drives profitability, shareholder value and market share.

TARGET CLIENTS & CORE PERFORMANCE CHALLENGES

Canadian mid-market businesses ($10M–$100M) in B2C Supply Chains (CPG, distribution, logistics), or their PE/advisory partners, confronted with disruption, underperformance, or scaling challenges, in need of bold, fast, and fearless leadership interventions to restore focus & elevate shareholder value.

Systems, information, and integration breakdowns – ERP or platform changes eroding effective operational decision-making, pushing processes sideways or inhibiting scale, productivity or growth.

Culture, capability, and capacity gaps – Execution discipline erodes as a major shift within customer base (acquired, departing or shifting) demands a new model, yet leadership clings to an irrelevant one.

Strategy, investment, and growth disconnects – misaligned priorities, unclear value paths, or stalled expansion when front-end ambition and back-end delivery mechanisms quickly fall out of alignment.

FIELD TESTED SIGNATURE SERVICES

• Research Anchored Recommendations – Data-driven diagnosis of complex challenges, benchmarking best practices, and delivering practical strategies tailored for immediate execution.
Sample Case Studies: https://retailaid.ca/case-studies/#rar

• Strategic Performance Transformation – Systemic reinvention of operational capabilities, aligning strategic intent with execution enabling scaling, adaptability and long-term competitive advantage.
Sample Case Studies: https://retailaid.ca/case-studies/#spt

• Rapid Performance Recovery – Immediate stabilization of critical operations, diagnosing root causes, deploying decisive interventions, and restoring profitability with precision and speed.
Sample Case Studies: https://retailaid.ca/case-studies/#rpt

Delivery: Interim COO, Consultant, Business Advisor, Coach, or Senior Project Manager

ACHIEVEMENTS
• Research Anchored Recommendations (RAR) (30+) • >$120MM Actual Process Cost Reductions
• Strategic Performance Transformations (SPT) (10+) • >$40MM Annualized Savings Road-Mapped
• Rapid Performance Recoveries (RPR) Executed (15+) • 100% Service Level Achieved (OTIF) repeatedly